Account Management
How to Complete KYC using vNIN
The National Identity Management Commission (NIMC) has stopped the use of actual 11-digit NINs for verifications, in a bid to improve data privacy. You will need to generate a virtual NIN (vNIN) to complete your KYC Generating a vNIN There are two ...
How to update profile information.
-Login to your account www.frapapa.bet -Click on the human icon -Click on my "profile" -Enter your first name -Enter your last name -Enter your date of birth -Enter your email address -Enter your address and city -Click on save changes. As seen on ...
Unable to Login
There are a couple of reasons, you could be getting the error message 'Invalid login details' - Your password is incorrect, click here to see how to reset your password https://support.frapapa.com/portal/en/kb/articles/how-to-reset-password -You are ...
How to find User ID
Login to your account Click on the human icon Your user ID is the 7 digit number next to your phone number.
How to use Promo Code for Existing Users
Login to your account Click on "My Profile" Click on the submenu and select 'Bonuses' Select 'Bonuses' as seen on the screenshot below Input the Promo Code in the 'Add Promotional Code' field and click 'Add' Upon a successful addition of the promo ...
How to reset password
-Visit the website www.frapapa.com - Click on Login -Input your registered phone number as seen on the image below - Click on " Forgot password” - Input your phone number as seen on the image below -Verify your phone number -Choose your new password ...
Session Expired
Here are a few possible reasons your session expires There is inactivity on your account. You are logged in to your account with multiple devices (this also applies to instances where you're logged in on multiple browsers on the same device or logged ...
How to set limits?
- Log on to your Frapapa account - Click on the Profile icon - Click on "My profile" - Click on "Personal" - Click on Limits - Click on 'Add limits' - Select the limit type ( deposits, lose,bet, time,permanent and temporary self exclusion) - Select a ...
How to upload KYC
- Login to your Frapapa account - Click on "My profile" from the profile icon - Select "KYC" from the dropdown after clicking on the 3 horizontal lines "Personal" - Click on 'ADD KYC" - Select "Identification Document" as the Document type - Select ...
How to add payment accounts ?
- Log on to your Frapapa account - Click on the icon displaying your balance - Click on "My profile" - Select "Payment Accounts" after clicking on the "Personal" icon - Click on "Add accounts" and input your bank account details as requested on the ...
How to Reset password?
- - Visit www.frapapa.bet - - Click on the “forgot” icon on the “password” tab - - Input your phone number as requested on the site - - Input a new password and confirm the password
How to change password?
- - Visit www.Frapapa.bet and log on to your account - - Click on the “Profile” icon containing your phone number and user ID - - Click on “Personal Info” - - Click on the “Change password” icon to the far right - ...