Not Allowed Due To Player Block
There are a few reasons you can get this error when attempting to make a withdrawal
- You are attempting to withdraw your deposit.
Deposited funds must be staked before you can make a withdrawal. Click here for deposit terms, see clause 8.6 - You are yet to complete your basic profile information.
You must complete your profile information so we can process your withdrawals easily.
Click here to complete your profile or go to Profile > My Profile then proceed to fill in your Personal Information and "Save Changes" when you're done. - Your profile is not KYC Verified.
The EFCC KYC regulation is an important policy that we have to abide by. You must provide a valid means of identification. Click here to see how to upload your KYC documentation.
If you've already completed these steps and you're still getting this error, contact our Customer Support Team
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